Implementation Consultation

Planning discussion with senior leadership to discuss who should attend which parts of the training. What are the training wants?
Recommended attendees: Senior administrator, managers and supervisors of professional staff (their inclusion is crucial), frontline administrative staff who have contact with clients.
A subset of this group could constitute the implementation team.

• Intro comments: History of SST. Presenter experience with SST
• What are the wants of the attendees?
• Benefits of planned SST
  • The frequency with which clients choose one session
  • Wait list reduction or elimination
  • Risk reduction for clients
  • Positive outcomes
  • Elimination of “no shows”
  • More satisfied clients
• Improved cost-efficiency
• More satisfied professional staff
• Research support for SST
  • 3 key facts:
    • The most common number of service contacts
  • that clients attend is one, followed by two,
  • followed by three irrespective of diagnosis,
  • complexity, or the severity of their problem.
    • The majority (often about 75% percent) of
  • those people who attend only one session,
  • across a range of therapies, report that the
  • single session was adequate given their current
  • circumstance.
    • It seems impossible to predict who will attend
  • only one session and who will attend more.
• Definition of terms
  • SST
  • Open Access
  • Walk-in
  • One At A Time (OAAT)
• Forms of OAAT
  • In person (walk-in)
  • Virtual
  • Telephone
  • Text based
• How OAAT can fit into and support existing services
• How to support OAAT implementation
• Ongoing support for OAAT service providers
• Staffing options for OAAT service provision
• Training and ongoing support for professional staff:
  • Formal training options for professional staff providing OAAT
    • Initial training: emphasis on “single session mindset” as opposed to specific models of psychotherapy; emphasis on client choice/empowerment
    • Additional training options after professional staff gain initial experience providing OAAT
    • Clinician support options before, during and after sessions: identifying clinical champions (It is advised to include the champions as much as possible in the implementation process)
• Promotion: how to increase community awareness about the OAAT option
• How to explain SST to those seeking services: the “elevator speech”
• Common worries and concerns about SST
• Operational startup:
  • Making the case for SST
  • Setting up “front door” for open access SST
  • Session length
  • Hours of availability of SST sessions
  • Documentation (including pre and post session questionnaires and an SST session note template)
  • Examples of operational setups